Shipping policy

1. Store Information
This website is owned and operated by DECOR MATTERS,LLC

Company Name:DECOR MATTERS,LLC
Address:1905 ELLINGTON COURT, VALRICO, FL 33594, United States
Tax ID: 87-2831235
Phone:+1 3524591014
E-mail:info@decormattersllc.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)

Contact us via email – we will respond within 24 business hours.

 

 

2. Scope of Delivery Policy
This delivery policy applies to all furniture and home products sold on the DECOR MATTERS,LLC online store in the United States. It covers delivery services within the United States.

 

 

3. Order Processing Time
All orders are typically processed within 1–3 business days after payment is received. Processing includes payment confirmation, stock verification, and packaging preparation. Our order cut-off time is 18:00 Monday to Friday. Orders placed after this time will be processed on the next business day.

 

 

4. Delivery Time
After processing, products are shipped via partnered carriers. The estimated delivery time in the United States is generally 4–7 business days after shipment.

 

 

5. Shipping Fees

- Orders ≥ $110: free shipping

- Orders < $110: fixed shipping fee of $10

 

 

6. Carriers
Products are shipped through carriers such as UPS, FedEx, and USPS to ensure delivery reliability. Tracking information will be provided by email after shipment.

 

 

7. Delivery Area
Delivery is available throughout the United States. 

 

 

8. Order Tracking
After shipment, each order is provided with a tracking number sent via email, allowing customers to monitor delivery status.

 

 

9. Packaging
All products are packaged with suitable materials to reduce the risk of damage during transport. Packaging materials comply with applicable U.S. shipping standards.

 

 

10. Receipt and Inspection
Upon delivery, customers should check the condition of the packaging and products. For visible damage, customers should take photos on-site, notify the carrier, and contact DECOR MATTERS,LLC customer service immediately.

 

 

11. Handling Exceptional Situations

If the product is lost or damaged during transit, DECOR MATTERS,LLC will take full responsibility and arrange a free reshipment or a full refund.

 

 

12. Contact and Support
For any questions regarding delivery, customers may contact DECOR MATTERS,LLC:

E-mail: info@decormattersllc.com
Phone:+1 3524591014

Customer service will respond within 24 business hours and provide instructions for tracking, exchanges, or refunds.